Archive | December, 2017

Five Things Pro Facebook Marketers Do Differently

18 Dec

With over 2 billion Facebook monthly users as of September 2017, it’s no wonder the Facebook Ads platform is becoming a staple of every marketer’s social media strategy. Facebook is the world’s most popular social media platform, and ad spend on its network is booming. Instagram ad revenue alone is expected to exceed that of Google this year, with an estimated $2.81 billion spent by Instagram advertisers worldwide.

Although advertising on Facebook may seem like one of the most immediate ways to achieve impact at a low cost, many marketers aren’t seeing the success they’re hoping for when they start experimenting with Facebook. Typically one of two scenarios happens with new Facebook advertisers:

  1. They see low cost-per-click (CPC), but none of these clicks lead to purchases or conversions.
  2. Their CPC ends up being too high.

What gives?

The best Facebook advertisers understand social ≠ search

The key differences between a social media platform such as Facebook and a search engine like Google are what leaves most new Facebook marketers frustrated: They run their Facebook ads similar to how they manage Google AdWords. And they shouldn’t.

With Google, your prospects are searching for you. They know what they need, and they’re actively interested in what you’re offering. With Facebook, users are simply browsing and socializing, and you’re competing with loads of unrelated content. You need ads that are eye-catching and engaging, and ads that drive real value for your potential leads.

How can you achieve that? Let’s walk through each of the five things elite Facebook advertisers do differently that you can adopt to elevate your social media marketing.

1. They carefully choose where their ads appear

Facebook currently offers three major ad placements:

  1. Desktop News Feed
  2. Desktop Right Column
  3. Mobile News Feed

Although other ad placements are available, such as within Groups, those three are the most commonly used. Master their pros and cons with the following tips, and you’ll immediately begin deploying your ads more strategically:

  • Desktop News Feed tends to be the first go-to option for most marketers, and the priority placement can get you a great conversion rate. The problem is that this Facebook ad placement is both competitive and expensive.
  • Desktop Right Column ads tend to take a backseat to News Feed ads because they’re so out of sight, and many marketers don’t optimize for the location, and that can lead to overspend. The Desktop Right Column is great for retargeting, but not initial engagement.
  • Mobile News Feed gives you the most bang for your buck on Facebook, and I highly recommend testing out mobile placements. Just as with other ad platforms, the shift from desktop to mobile is aggressively increasing. According to Statista, in 2016 about 97% of Facebook’s ad revenue came from mobile advertising. Roughly 1.15 billion daily user access the social network on mobile—a huge audience to use your spend on. Plus, brand discovery and initial engagement can often be had for much cheaper on mobile, so it’s definitely in every marketer’s favor to use mobile ads.

2. They carefully choose who sees their ads

Pro Facebook marketers know that campaigns succeed or fail because of audience targeting. In the world of Facebook Ad optimization, it’s critical to know that choosing the right audience is more important than ad creative.

Facebook provides extremely useful advanced targeting options. Master the following three ways to define your audience inside of Facebook Ads Manager, and you’ll start to see why it can make or break your efforts:

  1. Core Audiences: Select your audience manually based on characteristics, such as age, location, interests, and behaviors.
  2. Custom Audiences: Facebook gives you the ability to securely upload a contact list of people you would like to reach. Although there are several data categories you can upload to create these audiences, the most common are email addresses and phone numbers. (Many of the 70,000+ businesses using CallRail for call tracking have had great success with Facebook retargeting by simply uploading their call log to create a custom audience based on caller IDs.)
  3. Lookalike Audiences: Find people who are similar to your current customer base by building a lookalike audience based on your custom audience.

When choosing your audience, it’s critical to keep in mind the ultimate conversion you’re aiming for with your campaign. Deciding which audience to use depends on your advertising goal, and whom you’re looking to speak to:

  • For new leads, core audiences and lookalike audiences will be your best friend. These detailed targeting methods can help you bring in new sales from customers that match your current user base. Be sure to exclude a custom audience created from your current customers so you aren’t using up precious ad spend on people who have already converted.
  • For current customer upsells or feature activation, uploading your customer list and creating a custom audience is ideal.
  • For retargeting campaigns, I recommend looking into adding the Facebook Pixel to your website or application so you can create a custom audience based on people who have already expressed an interest in your business. You can also upload existing leads in your database as a custom audience.

Defining a clear audience for each Facebook campaign or ad set ensures you aren’t wasting your marketing budget on the wrong types of targeting, and help you maximize your ad reach, and conversions.

3. They carefully choose their Ads’ call to action

Your Facebook ad is only as good as its CTA and the user experience that follows. It’s important to plan out not only whom you’re targeting and where,but also how you plan to get them to convert. Every ad you run on Facebook should have a clear CTA, focused on the action you want users to take.

First you will want to decide your marketing objective, then based on that decide what the appropriate CTA is for your campaign or ad set.

Clicks to Website or Website Conversions

With these CTAs, the most important consideration is optimizing the landing page you’re sending customers to. If you’re running a mobile ad, be sure your landing page is tailored for a mobile experience. According to a study from Google, people who have a negative experience with brands on mobile are 62% less likely to purchase from that brand in the future.

‘Call Now’ Buttons

Because so many Facebook users are already on mobile, phone-call CTAs are a great way to drive sales from your social marketing ad spend. Available via Local Awareness Ads, this button allows customers to call you right from the ad within their Facebook News Feed. (Learn more about how to drive more call conversions from Facebook Ads here.)

‘Send Message’ CTA

The new “Send Message” CTA for Local Awareness Ads allows people to initiate private conversations with business Pages from News Feed ads. It gives people a personal way to connect with your business, and it’s convenient for the customer. Just be sure you’re prepared to respond to customers inquiries if you do use this conversion method.

4. They carefully choose how to differentiate their ads

Now that we know who, where, and how the most successful social media marketers set up campaigns on Facebook Ads Manager, it’s time to decide the best way to drive engagement with content from Facebook. Competition is high on the Facebook platform, so it’s crucial your ads rise above the noise.

Facebook ran a study recently on the top- and bottom-performing campaigns on its platform, and this is what it found:

  • For businesses promoting online conversions, the best thing to focus on is your product itself with a clear directive. That means displaying your popular products in the creative, and citing your brand in the copy. Facebook found that if marketers did this well, all other elements were irrelevant to the overall quality score of the ad.
  • Another successful approach was a strong focus on brand. That means linking your ad creative and copy to your brand’s personality by doing things like showcasing your company’s founder or values.

Bottom Line: Rather than showcasing your logos in Facebook ads, spend time creating product-focused images or graphics that help demonstrate your brand’s approachability and accessibility.

Another important ad tip to master in Facebook campaigns is ad frequency. A well-rounded campaign features multiple ads that all contain relevant messaging and effective creative that can be continually rotated to prevent ad fatigue.

The more people see your same ad, the more bored they get. And even worse, the CPC will increase significantly. One way to combat that is to set up an ad campaign with multiple ad sets with different ads, and schedule each ad set to be active on a different day. By doing so, you’ll combat ad fatigue and keep costs per ad low.

5. They continually test and update their ads

As with so many marketing efforts, A/B-testing is your key to success with Facebook ads. Pro Facebook advertisers take this advice to heart and incorporate it into their workflow.

Whether you’re new to Facebook ads or a veteran advertiser, it’s hard to predict the kind of ad designs that work best for your product or which audience will be more likely to buy. That’s why ad experiments with elements such as ad creative, offers, and target audience are used by the best of the best.

If you’re just starting out, my recommendation is to A/B-test macro elements—such as which larger message appeals to which audience—versus micro elements, like CTA copy. Doing that can get you off on the right foot and headed in a good direction. Outside of the Facebook ads themselves, it’s also best to test the landing pages you’re driving ad viewers to.

Then, it’s time to consider A/B-testing more specific elements of your ads, such as images, headlines, and main copies. AdEspresso studied data from over $3 million worth of Facebook ads and found the following elements to have the highest split-testing ROI:

  • Audience by country
  • Audience by precise interest
  • Facebook ad goals
  • Mobile vs. desktop
  • Audience by age ranges
  • Audience by gender
  • Ad designs
  • Titles
  • Audience by relationship status
  • Landing page

The opportunities for Facebook ad testing are limitless, so these tests can sometimes be cumbersome, but the payoff is great. You’ll be able to uncover your most compelling value offer and learn heaps about your audience.

Are you ready to start marketing like a Facebook pro?

Knowledge of Facebook marketing is a great asset to have in any marketer’s toolkit. As the world’s most popular social media platform, Facebook is only going to continue to grow—and the more you know now, the better off you’ll be in the future.

These tips will help you keep your Facebook advertising strategy well-considered and fresh, as you continue to experiment with different audiences, ad types, and creative.

Use these tips and you’ll start thinking and acting like a pro, improve your Facebook ad efforts, and watch as your cost per lead decreases and your conversion rate increases.

Taking Social Media Marketing to the Next Level

11 Dec

Social media is so ingrained in today’s culture that we forget Facebook is already a teenager, while Snapchat has just graduated preschool. Other social media — including LinkedIn, Twitter, YouTube, Instagram and WhatsApp — have joined them to gain an impressive user base. In the second quarter of 2017 alone, 110 million people started using social media for the first time, increasing total users to 2.9 billion globally.

Beyond their initial role as vehicles for communication and social expression, however, each social media application has also become a revenue-producing engine. And marketers have been eager to pay for access to a social media audience that is not only growing quickly, but is enriched with data that enables targeting around individuals’ likes and dislikes, demography, affinities, buying behaviors and much more.

Even setting audience growth aside, Facebook could be considered the greatest data management platform ever built, because its users self-declare demographic and psychographic information on a daily basis. Every Facebook “like” and “follow” represents extremely powerful third-party data for brands to harness.

The impact of social media on top line sales is undeniable. A recent study shows that social media is now the primary driver of all website referral traffic. U.S. social commerce sales — purchases made directly from social media posts — grew from $3 billion in 2012 to $14 billion in 2015. The most up-to-date marketers are riding the wave, spending $31 billion on social media ads in 2016 — nearly double what they spent just two years ago. And while Facebook continues to dominate the space, all social media platforms are advancing monetization strategies around their expansive user bases.

Most marketing executives have been scratching their heads as to how to take social media to the next level and show a measurable return on investment in it. Indeed, only 16.3% of CMOs report having the ability to quantitatively show the impact of social media on their business; in a seeming contradiction, they expect to expand social media spend by 89% in the next five years.

We’re now at that Holy Grail point where with social media, marketers can gain a measure of offline return on ad spend by taking sales data and matching it within Facebook to determine whether a product was purchased by someone who had seen an ad. And where POS data isn’t available, geo-based targeting and tracking is an alternative optimization strategy. This scenario drives people toward in-store coupons pages, for example using geo-fencing to measure “directions to the store” page visits.

We’d like to share some additional ways marketers can optimize their return on the investment they make in social media.

An important recent innovation in marketers’ use of social media has been the ability to allow first-party data to be easily and inexpensively ingested in multiple ways. Examples of this capability include Facebook’s Custom Audiences, Twitter’s Tailored Audiences, and Snapchat’s Snap Audience Match. It is possible to align campaign objectives by audience within these platforms, either by using offer ads to reintroduce a brand to audiences who have not made a purchase in the last 6 to 12 months, or by introducing new products and increasing purchase frequency with dynamic product ads. Targeting has thus reached a level of granularity that is producing better results for every dollar spent.

A logical next step for marketers using social media for targeting is lookalike audiences — that is, prospects that have many similar attributes to your top customers. Lookalike targeting isn’t a new concept — all platforms have their own methods of reaching “similar audiences” — but none of them seems to have extrapolated to having insights about the modeling and what is behind it. Rather than relying on one platform, marketers might consider leveraging a social ad-tech solution such as 4C Insights.

There are two reasons why this is a good idea. First, there is no certainty that first-party audiences will match demographically with lookalike audiences, since factors such as age, gender and location may be equally weighted among likes and interests within the algorithms. Second, and more obviously, the platforms will sometimes inflate the cost-per-impressions on their lookalike audiences.

Brands need to make sure that they have the Facebook pixel installed on their website — something that may seem obvious, but in fact many sites don’t have this tracking code properly integrated. Facebook’s remarketing pixel can help target all site visitors for up to 180 days at a granular level, giving brands a leg up in their targeting efforts.

Even with today’s data-driven approach to marketing, many brands are still using outmoded performance measures such as shares and likes, which do not translate into return on investment. Now there are ways to report on actual business goals achieved through social ad spend — typically sales and/or in-store visitors. Measuring offline conversions within the social media platforms is relatively straightforward as long as analytics and tracking have been properly implemented and maintained.

As mentioned above, Facebook and other platforms now allow marketers to connect offline transactions and events to their digital media efforts, providing a more objective measure of offline return on ad spend.

The importance and evolution of the social media platforms is nearly unparalleled in digital marketing. Until very recent years, businesses used social networks only to communicate to audiences that already knew them, or that may have been liked or shared by that audience. With this new ability to ingest first-party data for targeting and measurement, brands can now reach current customers, and find new ones, more often. This, combined with the fact that social media is driving more direct sales, makes it almost a certainty that the power of social platforms will only continue to increase and multiply.